Refund policy

Treatment Packages

• Treatment packages are sold at a discounted rate based on completion of the full course.
• Packages are non-transferable.
• Once the first treatment in a package has been completed, the package is non-refundable.
• Unused sessions cannot be exchanged for cash.
• Refund requests for unused treatments within a course will be considered at the salon's sole discretion where exceptional circumstances apply, such as medical reasons. Evidence may be requested.

Individual Treatments

• Individual treatments may be cancelled or rescheduled with at least 48 hours' notice.
• Cancellations with less than 48 hours' notice, or no-shows, may be charged the full treatment cost.

Deposits

• Deposits secure the appointment and are non-refundable.
• Deposits may be transferred to another appointment if at least 48 hours' notice is given.

Courses and Suitability

• Results vary between individuals and cannot be guaranteed.
• Most advanced treatments require the full recommended course to achieve the best results.
• Choosing not to continue with a course does not automatically entitle a client to a refund for the remaining sessions, though requests are always considered under the discretion set out above.

If We Need to Cancel

• If Tu Bella needs to cancel an appointment, we will offer an alternative appointment or, where appropriate, a refund for that appointment.

If you have any questions about this policy, please get in touch at info@tubella.co.uk or 01442 768600.